PSA: Stay clear of emusic.com
Nov. 13th, 2008 02:44 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
jan_andreaI liked eMusic for a while, when I was actively using them.
But they make it *really* hard to cancel the account -- you basically have to call them in person to do so, and when you do, it's voicemail hell until you finally get to talk to someone. Instead, they put your account on hiatus... but they don't tell you ahead of time when the 3-month hiatus is up; they just quietly charge your card with no warning. I just happened to notice the latest charge on my PayPal account a couple of days ago. When I emailed (because the last time I went on hiatus and they charged me without warning, I asked to be notified ahead of time), I found that in fact my account went from hiatus back to active status *5 months ago*. Did they tell me? No. So I've been paying $20/month for 5 months without knowing it (because I don't generally check my PayPal activity daily; I just assume it's only been charged for things that I, you know, authorize -- obviously, I won't be trusting that anymore!) and not downloading any music -- so, I'm out $100 with nothing to show for it. Grrrr. Bastards. Of course they cite the terms of service, which says essentially that you sign over your firstborn when you agree to the terms, and the downloads of course do not roll over. F*ckers.
Anyway. Lesson learned. Don't join eMusic, or if you do, make sure that they don't charge you behind your back. Don't trust them to notify you about anything.
But they make it *really* hard to cancel the account -- you basically have to call them in person to do so, and when you do, it's voicemail hell until you finally get to talk to someone. Instead, they put your account on hiatus... but they don't tell you ahead of time when the 3-month hiatus is up; they just quietly charge your card with no warning. I just happened to notice the latest charge on my PayPal account a couple of days ago. When I emailed (because the last time I went on hiatus and they charged me without warning, I asked to be notified ahead of time), I found that in fact my account went from hiatus back to active status *5 months ago*. Did they tell me? No. So I've been paying $20/month for 5 months without knowing it (because I don't generally check my PayPal activity daily; I just assume it's only been charged for things that I, you know, authorize -- obviously, I won't be trusting that anymore!) and not downloading any music -- so, I'm out $100 with nothing to show for it. Grrrr. Bastards. Of course they cite the terms of service, which says essentially that you sign over your firstborn when you agree to the terms, and the downloads of course do not roll over. F*ckers.
Anyway. Lesson learned. Don't join eMusic, or if you do, make sure that they don't charge you behind your back. Don't trust them to notify you about anything.
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no subject
Date: 2008-11-13 08:01 pm (UTC)no subject
Date: 2008-11-13 08:55 pm (UTC)Called to cancel. Guy gave me HELL for an hour and I kept saying, "Cancel my account. I have another account. I don't need this account. Cancel my account."
He gave me two months free instead (didn't tell me this was what he was doing) and then it started charging again.
They refunded my money when I called to complain... and it turned out he'd been fired since then for doing the same thing to others.